We want every guest to have a relaxing, enjoyable stay. These simple policies help us keep Pointe West beautiful, peaceful, and welcoming for everyone.

Registered Guests Only

Pointe West is a private resort. The property, amenities, and facilities are reserved exclusively for registered overnight guests. Visitors and outside guests must be approved in advance and be subject to guest pass fees.

Quiet Environment

Pointe West is designed for rest and relaxation. Parties, excessive noise, large gatherings, rowdy play and disruptive behavior are not permitted. Please observe quiet hours and be considerate of other guests.

Non-Smoking Property

Pointe West is a smoke-free property. Smoking and vaping are permitted only in designated outdoor smoking areas. Smoking in or near guest rooms, on balconies or decks will result in a minimum of a$250 fee.

Dog-Friendly

We welcome well-behaved dogs! All dogs must be pre-registered before arrival. Unregistered pets are not permitted. Owners are responsible for keeping pets under control, cleaning up after them, and ensuring they do not disturb other guests are cause harm to the rooms or resort property.

Pool & Amenities

For everyone’s safety and enjoyment, all guests are expected to follow posted pool rules. Pool access is reserved for registered guests and pool pass holders. Please use only towels provided a the pool rather than your room towels. There is an emergency phone provided at the pool. This is strictly for 911 calls only.

Room Occupancy

Guest rooms have maximum occupancy limits. Standard occupancy is two guests, with select accommodations allowing up to four. Please reserve the room that best fits your group.

Children

For safety, children under the age of 6 are not to be booked in our balcony rooms. We recommend first- floor accommodations for families with young children. We reserve the right to change your room reservation to a lower level should you accidently book a balcony room with young children.

Drone Use

To protect the privacy and enjoyment of our guests, recreational or commercial drone use is not permitted without prior approval from management.

Illegal Activity

Pointe West maintains a safe and family-friendly environment. Illegal drugs, underage drinking, disorderly conduct, or other unlawful activity will result in immediate removal from the property without refund and may be reported to local authorities.

Commercial Activity

Commercial photography, videography, content creation, workshops, events or other business activities are not permitted without approval from Pointe West.

Minimum Stay

A two-night minimum stay may apply during weekends, holidays, special events and other peak travel periods.

Respect for the Property

Please help us care for Pointe West by treating the property, furnishings, landscaping and shared spaces with respect. Guests are responsible for any damage caused during the stay.

Linens & Towels

Please help us care for our luxury linens and towels. Hair dye, self-tanners, tanning oils, makeup, acne treatments containing benzoyl peroxide, and other products can cause permanent damage to linens and towels. If you use these products, we kindly ask that you bring your own towels or take precautions to protect our linens and furnishings. Guest may be responsible for the replacement cost plus 20% for permanently stained or damaged items.

We have provided makeup wipes and towels for your convenience as well as extra “ecru colored” towels. Please do not take room linens to the pool or outside your room. Pool towels are available at the pool.

Weather & Outdoor Areas

Outdoor amenities maybe temporarily closed due to weather or safety concerns. We appreciate your understanding as guest safety is always our highest priority.

Wildlife & Nature

Our property is surrounded by beautiful Ozark wildlife. Please do not feed or disturb wildlife, and help preserve the natural environment by disposing of trash properly and respecting the landscape.

Umbrellas

We ask for the safety of guests and to keep our outdoor umbrellas from strong wind gusts, that you please retract them and strap the cloth to prevent damage.

Lost & Found

Items left behind will be held for a limited time whenever possible. Guests are responsible for shipping costs if items are requests to be returned.

Fire Safety

Fireworks, open flames, unauthorized campfires, candles in the rooms and the discharge of firearms are prohibited anywhere on property.

Damage & Excessive Cleaning

We realize accidents happen. Please let us know ASAP if there has been damage to the property or a guest in your party. Guests are responsible for any damage to rooms, furnishings, or resort property beyond normal wear and tear. Additional cleaning and repair charges may apply when necessary.

PRIVACY POLICIES

Effective date: August 12, 2026

Point West Resort (“Point West,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit pointwestresort.com, make a reservation, contact us, sign up to receive updates, attend an event, or otherwise interact with us; how we use and share that information; and the choices available to you.

Information We Collect

We may collect the following types of information:

● Contact information, such as your name, mailing address, email address, and telephone number.

● Reservation and stay information, such as arrival and departure dates, room preferences, number and names of guests, special requests, dog-registration information, and information related to your stay.

● Payment and transaction information. Payments may be handled by third-party reservation or payment processors. We generally receive confirmation and limited transaction details rather than your complete payment-card number.

● Communications, including information you provide through website forms, email, telephone calls, text messages, surveys, reviews, or other correspondence.

● Event or inquiry information, such as details you provide when asking about group stays, private events, photography, dining, or other services.

● Website and device information, which may include your IP address, browser and device type, pages viewed, referring website, approximate location, and the date and time of your visit. This information may be collected through cookies and similar technologies.

Please do not submit sensitive personal information through a general website contact form unless we specifically request it.

How We Use Information

We may use personal information to:

● Process, manage, and communicate with you about reservations, payments, cancellations, and your stay;

● Respond to questions and requests;

● Provide guest services and accommodate reasonable preferences or requests;

● Communicate about events, special offers, property updates, or other news when permitted by law;

● Operate, maintain, secure, and improve our website, property, and services;

● Detect or prevent fraud, misuse, security incidents, or violations of our policies;

● Maintain business, tax, accounting, and reservation records; and

● Comply with legal obligations and protect our rights, guests, employees, and property.

Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, and similar technologies to make the website function, remember preferences, understand website use, measure performance, and support advertising or social-media features.

You can often control cookies through your browser settings. Blocking certain cookies may affect how some parts of the website function. If our website provides a cookie-preference tool, you may also use that tool to manage available choices.

How We Share Information

We may share information only as reasonably necessary with:

● Reservation platforms, payment processors, website hosts, email or text-message providers, analytics providers, and other vendors that help us operate our business;

● Professional advisers, such as accountants, attorneys, insurers, and auditors;

● Government authorities, law enforcement, or other parties when required by law or reasonably necessary to protect rights, safety, guests, staff, or property;

● A buyer, successor, or other party involved in a potential or completed sale, merger, financing, reorganization, or transfer of all or part of our business; and

● Other parties when you direct us or give us permission.

We do not sell personal information for money. If our use of advertising or analytics technology is considered a “sale,” “sharing,” or targeted advertising under a law that applies to you, you may have the right to opt out as described below.

Marketing Communications

You may unsubscribe from marketing emails by using the unsubscribe link in the message or by contacting us. You may opt out of marketing text messages by replying STOP. Even after opting out of marketing, we may send non-promotional messages about an existing reservation, transaction, or stay.

Data Retention and Security

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining appropriate business and tax records, resolving disputes, enforcing agreements, and meeting legal obligations.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Your Privacy Choices and Rights

Depending on where you live and the law that applies, you may have the right to request access to, correction of, or deletion of certain personal information; obtain a copy of certain information; or opt out of certain data uses. Some exceptions may apply, including when we must retain information for legal, security, accounting, or transaction purposes.

To submit a request, contact us using the information below. We may need to verify your identity before completing the request. You may also use an authorized agent where permitted by law. We will not discriminate against you for exercising an applicable privacy right.

Children’s Privacy

Our website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information online directly from children under 13. If you believe a child has provided personal information through our website, please contact us so we can review and, when appropriate, delete it.

Third-Party Websites and Services

Our website may link to third-party websites, social-media platforms, maps, reservation services, or other services. Their privacy practices are governed by their own policies, and we are not responsible for their content or privacy practices.

Changes to This Policy

We may update this Privacy Policy periodically. We will post the revised policy on this page and change the effective date at the top. Material changes may be communicated in another reasonable manner when required by law.

Contact Us

For questions or privacy requests, contact:

Point West Resort
11882 Highway 187
Eureka Springs, Arkansas 72631
Website: pointwestresort.com
Email: hello@pointwestresort.com
Phone: 479-244-7687